FREQUENTLY ASKED QUESTIONS
1. Where do I get these laptop units ?
My used or secondhand laptops / notebooks come mainly from finance companies and IBM ,Dell,Compaq themselves, as refurbished units. They have been thoroughly checked and are given an ok clean bill of health.They are of course guaranteed for 12 months which is the same as most NEW notebooks on the market.Some have been Traded In on New notebooks .I do not buy them at auctions which are notorious for defective products.
2. What is the difference between notebooks and laptops?
The original portable computers were called laptops or luggables.They were about the same size as a portable sewing machine and weighed a bomb. I sold many of them in the early 80’s.( I sold my first IBM in 1986) The correct term for current generation portable computers is NOTEBOOKS
3. What do I think is the best brand of laptop or notebook?
In my mind there is no real difference in the major brands .They are all technically excellent.Provided you stick with the top 5 major vendors you cant really go wrong.The top companies Toshiba ,Dell.IBM, Compaq will still provide telephone assistance to any user.If you have a problem I say that between us we will get a solution.
4. Are Laptops expensive to repair ?
Because these notebooks are USED or secondhand the repair costs are modest.There is a network of repairers who have good supplies of used parts which keeps the costs down .
5. What does my laptop warranty cover?
It covers any malfunction of the laptop computer hardware due to fair wear and tear similar to the original warranty.We are happy to repair or replace the laptop.Batteries are not part of the guarantee .They are a consumerable product just like printer cartridges and periodically need replacing.However they do work. Ring or email me and I can provide the names of reputable battery rebuilders who charge less than the price of a new one. Software problems are not covered by warranty but many of these problems are resolved over the telephone.
6. Will laptops and notebooks loose their value ?
Yes they rapidly lose value.Because those listed are used they have already dropped significantly in value.They will continue to do so but not as fast. I will always trade back the notebook that you have bought on newer versions.
7. Do notebooks and laptops wear out?
The answer is they don’t.However finally a notebooks' longevity is determined by whether there is service and parts available.The leading brands that I sell are almost guaranteed not to wear out because there are always parts available to repair them either used or new.
8. Does Windows come preloaded on the laptop?
It doesn't unless specifically mentioned in the description of the unit selected.You can purchase Windows 98SE from us and we will load it for you. Otherwise the laptops come ready to have windows loaded. We provide any drivers on a CD together with our free software and free 200 internet hours.
9. Are laptop operator manuals provided?
Not unless mentioned in the description of the unit selected.We will however provide you with the internet address of downloadable manuals (if available)in the accompanying box.
10. Will you accept any other form of payment ?
Yes you can arrange direct bank transfer,cheque or money order.It will however slow the delivery process down.Contact us and indicate which of these methods you would prefer.
